Technology Procurement

Computer and Printer purchases are made by the Dean’s Office technology staff.
Others should not place an order, nor expect reimbursement for one.

To request a Replacement or Additional computer, email AS_TechOrders with: 

• The primary user name and what you need (Windows desktop; Windows laptop, etc.)
• If a replacement, please provide the Asset Tag number of the computer being returned (the top number on a silver, Baylor sticker on the computer)
• If an addition (nothing to return), add an explanation of the need and the funding account
• If for a new hire, provide the start date and if the hire is regular or temp, part- or full-time

We provide regular (ongoing) employees with a laptop or desktop (Windows or Apple) with an upgraded processor, 16GB RAM, and a 512GB solid-state drive. See details on the ITS Standard Hardware page. 

If more is required,

• we can add memory and/or more drive storage to the standard models, with good cause
• if even more is needed, either describe your need or shop the Precision 3660, 5820, or 7820 lines (3480 or 3571 laptop models) at Dell Workstation Computers or the models at the Apple Education Store - send the specifications, justification, and funding source to AS_TechOrders@ for review (ITS and the Dean's Office review these requests); special orders may take several weeks or months to arrive
• Baylor does not buy "cheaper" computers 

WHAT TO EXPECT: We will process your request, confirm details, obtain approvals, and place the order.  

Computers for New Hires

Upon hiring, provide their name, start date, type of computer, if the position is Regular or Temporary, and Full-time or Part-time; a funding account is needed except for Regular, Full-time hires.

Replacement Computers

Eligibility is based on the computer Asset Tag number; for 2023-2024:
* Computers with Asset tags starting with 19, or lower, are eligible to replace
* Primary office computers (Category 1) starting with 20, or lower, are eligible

If a computer is failing, but not yet eligible, contact the HelpDesk. You may defer replacement as long as your computer is working for you.

PRINTERS

• Departments and individuals should not place printer orders
• Enterprise printers and Ricoh copiers are expected to serve multiple computer users; typically, we do not install printers in offices
• Departments needing a printer may contact us with the need, location, and expected number of users to serve; please provide the location of the closest existing printer
• If you have a failing copier or printer, contact the HelpDesk with the ITID# and location  
• If you have a mission-critical printer, with no nearby alternative, let us know as it approaches 8 years of service (asset tag starts with 15, or lower)

iPad

The $400 iPad 10th Generation model meets most needs and may be approved at the discretion of the department Chair (being excellent stewards of their resources). Orders are placed from the Baylor Book Store, email tech_sales@baylor.edu for a quote to use in the Goods: Non-Catalog section. We do not approve of cellular-capable models; however, if justified and approved by the Dean's Office, those purchases must go through ITS Installs (Matt Branch) per our cellular contracts. Email AS_techorders@ if you have questions. 

OTHER NETWORKED DEVICES

Any device using the wired or wireless networks must be reviewed by ITS Security and approved prior to purchase. Devices built for home wi-fi networks typically will not work on a secure, enterprise network. Request a review by accessing the blue ITS Service Catalog at helpdesk.baylor.edu then click the “Non-Standard Technology Purchase” tile.

SOFTWARE

University software is listed on the HelpDesk+ software page. To inquire about software not listed, please contact the HelpDesk with the title and need. 

Arts & Sciences Technology 
If something is not clear, email astc@ to help improve this page; updated 06-02-23