Technology Procurement
The Dean’s Office orders computers and printers; others should not, nor expect reimbursement.
Computer Procurement
A Category 1 "primary office" computer is issued to full-time, regular employees (and some temporary FT/PT employees). All models include:
- a mid-range processor; 16GB memory; a 512GB SS Drive (plus unlimited cloud storage)
- a 24" FHD (1920x1080) monitor; dual monitors may be requested; some laptop users do not request a monitor
- the Apple Mac Mini and 13" MacBook Air are options; with justification and by request
- the Dean's Office funds Cat 1 standard models and their replacements; these are replaced on a 4-year cycle
Other standard model computers are replaced on a 5-year cycle:
- Category 2: department student workers and graduate TORs on an approved, at-need basis
- Category 3: department computer classrooms on an approved, at-need basis
- Category 4: computers for research needs on an approved, at-need basis; funded with user or departmental discretionary funds
The current standard models are described at ITS Standard Hardware.
Additions (nothing to return) require justification and Dean's Office review. Requestors fund 100% of additions.
Special Order models require justification and Dean's Office and ITS review. Requestors fund 50%-100% for replacements and 100% for additions. Upgrade options include:
1: Add memory or drive storage to the standard models, with good cause
2: When more is justified, use the form or email us describing your need, specifications, and funding source with a strong justification. We can quote select Dell Precision models; ask for which. The Dean's Office and ITS review every Special Order request. Approved orders may take several weeks or months to arrive. Baylor does not buy "cheaper" computers.
To request a Replacement or Additional computer, use this link or email AS_TechOrders with:
- the primary user name and need (Windows desktop, single monitor; Windows laptop, etc.)
- if a replacement, we need the Asset Tag number of the computer being returned
- for a new hire, provide their name, start date, and their status (regular or temporary and part-time or full-time)
- for other additions, with nothing to return, justify the need, specs, and the funding account
WHAT TO EXPECT: We will process your request, confirm details, obtain approvals, and place the order.
Computers for New Hires
Upon hiring, provide their name, start date, type of computer, if the position is Regular or Temporary, and Full-time or Part-time; a funding account is needed except for Regular, Full-time hires.
Replacement Computers
Eligibility is based on the computer Asset Tag number; for 2023-2024:
* Computers with Asset tags starting with 19, or lower, are eligible to replace
* Primary office computers (Category 1) starting with 20, or lower, are eligible
If a computer is failing, but not yet eligible, contact the HelpDesk. You may defer replacement as long as your computer is working for you.
PRINTERS
- Departments and individuals should not place printer orders
- Enterprise printers and Ricoh copiers are expected to serve multiple computer users; typically, we do not install printers in offices
- Departments needing a printer may contact us with the need, location, and expected number of users to serve; please provide the location of the closest existing printer
- If you have a failing copier or printer, contact the HelpDesk with the ITID# and location
- If you have a mission-critical printer, with no nearby alternative, let us know as it approaches 8 years of service (asset tag starts with 15, or lower)
iPad
The $400 iPad 10th Generation model meets most needs and may be approved at the department Chair's discretion (being excellent stewards of their resources). Orders are placed from the Baylor Book Store, email tech_sales@baylor.edu for a quote to use in the Goods: Non-Catalog section. We do not approve of cellular-capable models; however, if justified and approved by the Dean's Office, those purchases must go through ITS Installs (Matt Branch) per our cellular contracts. Email AS_techorders@ if you have questions.
OTHER NETWORKED DEVICES
Any device using the wired or wireless networks must be reviewed by ITS Security and approved prior to purchase. Devices built for home wi-fi networks typically will not work on a secure, enterprise network. Request a review by accessing the blue ITS Service Catalog at helpdesk.baylor.edu then click the “Non-Standard Technology Purchase” tile.
SOFTWARE
University software is listed on the HelpDesk+ software page. To inquire about software not listed, please contact the HelpDesk with the title and need.
Arts & Sciences Technology
If not clear, email astc @ baylor.edu to help improve this page; updated 08-07-23